Last updated January 19, 2023
This Privacy Policy (this “Policy”) discloses the privacy practices of The Good Complex, a site owned, managed and maintained by Chase Oaks Church and which includes the website itself and various related services (collectively, the “Site”). For purposes of this Privacy Policy, unless otherwise noted, all references to The Good Complex include The Good Complex email, The Good Complex text messaging and thegoodcomplex.com. We are committed to protecting your privacy when you visit and use our Site. Please read the information below to learn about the information collected in connection with your use of this Site and how it is used. You acknowledge that this Policy is part of our Site’s Terms of Use, and by accessing or using our Site, you agree to be bound by all its terms and conditions. If you do not agree to these terms, please do not use this Site. We reserve the right to change this Policy at any time. Such changes, modifications, additions, or deletions shall be effective immediately upon notice thereof, which will be given by issuing an email to the email address listed by registered users and posting the revised Policy on this page. You acknowledge and agree that it is your responsibility to maintain a valid email address as a registered user, review this Site, and this Policy periodically and to be aware of any modifications. Your continued use of the Site after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by the modified Policy. Chase Oaks Church reserves the right to modify this privacy policy at any time. To protect your interests, please visit this page periodically to review the current terms of our privacy policy.
1. Types of Information Collected.
The type of information we collect depends on how you use this Site. We collect two types of information about our users: Personally Identifiable Information (PII) you provide to us voluntarily and Non-Personally Identifiable Information.
1.1 Personally Identifiable Information: refers to information that lets us know the specifics of who you are. You may voluntarily provide certain personally identifiable information to us when you (a) register with us for an Event, Group, online access to your Account Profile, (b) register your email address with us, or opt-in to receive newsletters, (c) send email messages or feedback, submit forms or transmit other information by email; (d) submit your credit card or other payment information when making online contributions, payments for products and services on our Site; or (e) complete a survey. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, mailing address (including zip code), email address, telephone and facsimile numbers, credit card type and number, credit card security code, and other personally identifiable information. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
1.2 Non-Personally Identifiable Information: refers to information that does not by itself identify you as a specific individual, which may include information the computer or device that you used to access the Site, such as IP address, geolocation information, unique device identifiers, browser type, browser language or other information of this nature. We may also collect certain non-personally identifiable information about you based upon how you search the Site, including which pages you view and products or services you request while visiting our Site. For system administration and statistical analysis purposes, this information is compiled and analyzed on both a personal and an aggregated basis to track access to the Site. This information may include the Web Site’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, general geographic location, device type, what browser you are using, internet service provider, date/time of visit information, operating system, and your Internet Protocol (“IP”) address, which tells us the country and state you are searching our Site from. A URL is the global address of documents and other resources on the World Wide Web. At no time do we disclose Site usage by individual IP addresses. Web serve logs are retained on a temporary basis and then deleted from our systems.
2. Collection Methods and Use of Information
We do not collect any Personally Identifiable Information about you unless you voluntarily provide it to us when asked on our Site. You will have the chance to review the information you submit before completing any request, entry form, or registration form. We use your Personally Identifiable Information to provide our services to you as required by our agreements with you, to resolve disputes, and to enforce our agreements with you, including our Terms of Use and this Policy. We may also use your Personally Identifiable Information to provide you with a more efficient and customized educational and resource experience, process your requests, improve our marketing efforts, statistically analyze Site use, improve our information, education, and service offerings, and enhance our Site’s content, layout, and services. We may contact you regarding administrative notices and/or send you occasional text messages, emails, or regular mail regarding our locations, services, and upcoming events that may be of interest to you. If you do not wish to receive this information, please click on the “Unsubscribe” link shown on all our emails and electronic newsletters to you or contact us at the address or telephone number listed below and we will remove your name from our mailing lists. Please text “Stop” to the number listed below to opt-out of receiving additional text messaging services from us. We also may enlist a third-party service provider to collect, store, process, and manage certain Non-Personally Identifiable Information. We use your Non-Personally Identifiable Information to diagnose problems with our servers and software, administer our Site, and gather and analyze demographic and other statistical information. Our third-party service providers may also provide us with summary, but not individual reports that will tell us how our Site is being used. We may also share such aggregate statistical and demographic information with select third parties, however, these reports do not contain any Personally Identifiable Information.
3. Release of Information
We do not sell any of your Personal Identifiable Information, including your name, mailing address, email address, or phone number, to any companies. We do provide some of our services through contractual arrangements with affiliates, services providers, and other third parties that require us to share your Personal Identifiable Information with them in order to deliver those services. For example, we may release your address information to the delivery service to deliver products that you ordered; and provide order information to third parties that help us provide customer service. We encourage our service providers to adopt and post privacy policies. However, the use of your Personally Identifiable Information by our service providers is governed by their privacy policies and is not subject to our control. Occasionally we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
4. Updating and Correcting Information
You may change any of the personal information you have provided to us on this Site by clicking on “My Account” and submitting a Profile Change Request, or by writing us at The Good Complex ℅ Chase Oaks Church, 241 Legacy Dr., Plano, TX 75023; Attn: Data Update or by calling us directly at 972.783.8800. Please include your name, address, and/or email address when you contact us. We will only keep your Personally Identifiable Information as long as we need it for the reasons it was originally collected from you. When we no longer need your Personally Identifiable Information for our purposes, we will destroy, delete, or erase that information or convert it into an anonymous form, e.g., encrypt the information, in accordance with our standard data retention and destruction policies. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on this Site. In addition, it may be impossible to completely delete your information without some residual information because of backups.
5. Security of Information.
At our Site you can be assured that your Personally Identifiable Information is secure, consistent with current industry standards. The importance of security for all Personally Identifiable Information associated with our customers is of utmost concern to us. Your Personally Identifiable Information is protected in several ways. We encrypt your Personally Identifiable Information and thereby prevent unauthorized parties from viewing such information when it is transmitted to us. In addition, your Personally Identifiable Information resides on servers located in a controlled, secured environment that only authorized personnel to have access to. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party. When you use our Site, we may store cookies and/or other technologies, such as pixel tags and web beacons, on your computer in order to facilitate and customize your use of our Site. A cookie is a small data text file, which a Web Site stores on your computer’s hard drive (if your Web browser permits) for record-keeping purposes. Our cookies store your store user account information so you do not have to select items more than once. The cookies and other technologies make your use of the Site easier, make the Site run more smoothly, and help us maintain a secure Site. You are always free to decline our cookies if your Web browser permits, but some parts of our Site may not work properly if you disable our cookies. We may allow third parties to display information on our Site. These third parties may place a separate cookie on your computer when you click on their information links. Chase Oaks Church does not provide our third parties with any of your Personally Identifiable Information; however, Chase Oaks Church has no access or control over cookies used by such third parties. Chase Oaks Church also uses session cookies. Since the cookie policies of these sites change over time, you should determine their policies by visiting the privacy policy pages of these sites directly.
6. Links to and Privacy Policies of Third-Party Sites
This Policy only applies to information collected from this Site by Chase Oaks Church. We may provide hyperlinks to third-party websites (“Linked Site”) as a convenience to users of the Site, but Chase Oaks Church does not control third-party websites and is not responsible for the contents of any linked-to, third-party websites or any hyperlink in a linked-to website. Chase Oaks Church is not responsible for the privacy practices or the content of third-party websites. Once you click on a link to another website—a Linked Site—you are no longer on this Site. This Policy does not apply to the content or privacy practices of any Linked Site. We encourage you to read the privacy statements of each website or Linked Site that collects personally identifiable information. You should contact advertisers, other websites, or Linked Sites directly if you have any questions about their privacy policies or their use of the information they collect.
6.1 Technology Providers. Chase Oaks Church partners with several technology providers to deliver the best possible online experience to visitors. We encourage you to familiarize yourself with the Privacy Policies of these providers by following the links below:
- Apple TV
- Church Online Platform
- Mailchimp
- Pushpay
- Resi
- Rock RMS
- Roku
- Subsplash
- Twilio
- Vimeo
- YouTube
6.2 Google. Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
- We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network Privacy Policy.
- We have implemented the following: We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
- Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
7. Communications Preferences
7.1 Email Subscriptions. The Site allows you to subscribe online to receive information via email as it may be posted to the Site. If you no longer wish to receive this email, follow the Unsubscribe instructions located near the bottom of each email. If you send us email messages, you should be aware that information disclosed in email may not be secure or encrypted and thus may be available to others. We suggest that you exercise caution with disclosing any personal or confidential information in an email. We will use your email address to respond directly to your questions or comments.
7.2 Email Policy. We will not share, sell, rent, swap, or authorize any third-party to use your email address without your permission.
7.3 Text Messaging. If you have provided a mobile phone number and use it to respond to a keyword we have displayed or verbally communicated, you will receive a confirmation text message that contains instructions on how to discontinue receiving text messages (Opt-Out), describe text message frequency per week and inform you that any text messages you send or receive may incur rates being billed to your mobile service account. If at any other time you would like to unsubscribe from receiving future text messages, you can email us at goodstuff@thegoodcomplex.com.
8. Miscellaneous Privacy Issues.
8.1 Age Requirement. Chase Oaks Church is committed to protecting the privacy of children. Our policy is that we do not knowingly collect, use, or disclose Personally Identifiable Information about visitors that we know are under 13 years of age. The Site is not designed or intended to attract children under the age of 13.
8.2 Public Postings. You should also be aware that when Personally Identifiable Information is voluntarily disclosed, i.e., your name, email address, etc. in any public areas on this Site, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages from third parties. Such activities are beyond our control and this Policy does not apply to such information. Any submissions to public areas on this Site are accepted with the understanding that they are accessible to all third parties. If you do not want your comments to be viewed by third parties, you are advised not to make any public submissions.
8.3 User Registration and Password. Ultimately, you are solely responsible for maintaining the secrecy of your password and/or account information. To ensure the effectiveness of your password, we recommend that you do not disclose your user identification or password to anyone. Please be careful and responsible whenever you are online.
8.4 Information Protection. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of the information we gather about you, we have taken commercially reasonable steps to protect the information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
8.5 Contact Information. If you have any questions about this Policy, the practices of this Site, or your dealings with this Site, please contact us by sending a letter to The Good Complex ℅ Chase Oaks Church, 241 Legacy Dr., Plano, TX 75023. You may also contact us by email at goodstuff@thegoodcomplex.com.
8.6 Changes to this Policy. This Privacy Policy may be amended from time to time. Any such changes will be posted on this page. The effective date of this policy is posted at the beginning of this document.
